This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes. You can see your Messenger for Facebook messages in your Inbox dashboard. If Facebook Shop, Instagram Shopping, or Facebook Marketing are already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.īefore you add Messenger for Facebook to your Messenger channel, make sure that you've set up Facebook and Instagram by Meta and that the Messenger channel is installed in your store. You can add Messenger for Facebook from the the Messenger channel at any time. Before you add Messenger for Facebook, make sure that you have a Facebook business page. After you activate the Messenger for Facebook feature in the Messenger channel, you can send and receive messages from Facebook with Shopify Inbox. The Messenger for Facebook feature in the Messenger channel lets you connect Facebook to Shopify Inbox. On July 13th, 2023, the Facebook & Instagram Messenger Channel will no longer be supported by Shopify Inbox.

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